Terms of Service
Operational frameworks, lease conditions, mobilization timelines, and insurance policies for heavy equipment rental.
1. Rental Framework & Lease Schedules
All heavy equipment hires, mobile crane mobilizations, and logistics operations managed by HighCloud Trading LLC are subject to signed lease agreements. Digital and physical quotation approvals constitute a binding request for mobilization under our standard terms.
2. Mobilization & Site Preparations
The client is solely responsible for ensuring that the site is fully accessible, ground bearing capacity is verified for heavy lifts, and that standard security clearances (including PDO boundary passes where applicable) are obtained. HighCloud is not liable for delay charges incurred due to improper site preparation or invalid site gate access permits.
3. Operator Certifications & Safety compliance
All cranes, loaders, and haulage trucks are mobilized with certified operator crews. Under no circumstances should client personnel operate HighCloud heavy machinery unless explicitly authorized in writing by our dispatch directors. All site operations must comply with HSE zero-harm guidelines.
4. Breakdown & Scheduled Maintenance
We provide 24/7 maintenance response. In case of mechanical fault on site, our field team will be dispatched immediately. Scheduled lubrication and checkups must be allowed by the client, as detailed in the contract lease terms, to guarantee fleet longevity and safety.
5. Governing Law
These terms are governed by and construed in accordance with the federal laws of the Sultanate of Oman. Any disputes arising from lease coordinates, mobilization damages, or payment schedules shall be settled under Omani commercial arbitration frameworks in Muscat.